#BeKind

To make sure we can honour this commitment we will:

• Be open, clear and transparent;
• Listen and do what we can at first point of contact to help you with your query;
• Apologise when things go wrong and try and put the situation right;
• Share the results of our internal quality assurance framework;
• Provide you with timescales and manage your expectations when reporting a repair or requesting a call back; and
• Ask for your feedback and how we can improve. 

To help us honour this commitment, this is what we need from you:

• Listen and be open to our help;
• Understand that we are here to try and help you and resolve the issues you might have;
• Remain calm when things haven’t gone quite right.;
• Do not use inappropriate language over the phone, via email or on our social media channels;
• Understand that in some instances it takes time to put things right; and
• Give us your feedback whether positive or constructive.

At Kiswebs, we want you to feel part of our community and know you are as important to us as your home is to you. 

We are here to help you but we can only do that if our communications are open and fair. So please, help us to help you!